Privacy Policy – Re-Connects: Transforming Families Together
At Re-Connects: Transforming Families Together, we are committed to protecting your privacy and the confidentiality of your information. This Privacy Policy outlines how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 2020 (NZ) and other relevant laws including the Health Information Privacy Code 2020, Consumer Guarantees Act 1993, and Fair Trading Act 1986.
1. Collection of Personal Information
We collect personal information that you voluntarily provide to us via:
– Enquiries through our website, email or phone
– Donations or financial contributions
– Event, workshop, or webinar registrations
– Therapy, supervision, or programme participation
– Use of our online educational content and services
This may include your:
– Full name
– Contact details (email, phone number, address)
– Organisation or school (if relevant)
– Role or profession
– Any other information you choose to provide in the course of engaging with us
In some cases, particularly where you access therapy or support services, we may also collect sensitive information related to your health or wellbeing, but only with your express consent.
2. Use of Personal Information
We collect this information to:
– Provide you with therapeutic, educational, and community-based services
– Deliver online and in-person mental health resources and support
– Register you for events, workshops or online learning platforms
– Send you relevant updates, newsletters, or content (only if you opt in)
– Support our research, evaluation, or funding initiatives (in anonymised form unless explicitly consented otherwise)
– Respond to your queries or requests
– Ensure safety where there are concerns for wellbeing
3. Educational and Informational Content Disclaimer
Re-Connects: Transforming Families Together provides a range of educational materials, including articles, videos, toolkits, podcasts, and other media. These are designed for informative and psychoeducational purposes only. They do not constitute or replace professional medical or psychological advice.
Always consult a qualified healthcare provider if you have concerns about mental health or medical conditions. Do not disregard professional advice based on information provided by Re-Connects: Transforming Families Together.
Re-Connects: Transforming Families Together accepts no liability for any decisions made or actions taken based on the content we provide. Use of our educational resources is at your own discretion and risk.
4. Disclosure of Personal Information
We will not sell, rent or share your personal information with third parties unless:
– You give us clear, informed consent
– Disclosure is necessary to support your engagement (e.g., with your school, service provider, or clinician, with your consent)
– There are serious concerns about your safety or the safety of others
– We are legally required to do so
5. Data Protection and Security
We take all reasonable steps to protect the personal information we hold from misuse, loss, or unauthorised access. These include:
– Secure, password-protected databases
– Encrypted storage and transfer protocols
– Access restrictions based on need-to-know principles
If data is stored or processed by third-party providers (e.g., email services or cloud platforms), we ensure these parties adhere to appropriate data protection standards.
6. Access and Correction
You have the right to request access to and correction of any personal information we hold about you.
If you believe your information is incorrect or incomplete, please contact us and we will review your request. If we do not make the requested changes, we will note your disagreement in your records.
7. Web Analytics and Cookies
Our website uses cookies and third-party tools (e.g., Google Analytics) to collect non-identifiable information such as:
– IP address (anonymised)
– Device type and operating system
– Browser type
– Pages visited and links clicked
– Date, time, and location of access
This data helps us understand user engagement and improve our online services. These insights are aggregated and do not identify individual users. You can manage or disable cookies via your browser settings.
8. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing personal information.
9. Contacting Us or Making a Complaint
If you have questions or concerns about how your information is handled, or if you believe your privacy has been breached, please contact us directly:
Re-Connects: Transforming Families Together
Email: josephvz@re-connects.com
Website: www.re-connects.com
We will investigate all privacy complaints and respond as required under New Zealand privacy law.
10. Urgent Mental Health Support
Re-Connects: Transforming Families Together is not a crisis service. If you or someone you know needs urgent support:
– Call or text 1737 to speak with a trained counsellor 24/7
– Contact your local GP or health provider
– In emergencies, call 111 immediately